Terms & Conditions

 

General

  • The “Company” FuegoSA (Pty) Ltd is a limited company registered in South Africa with the registration number 2021/917847/07
  • Company e-mail address: sales@fuegosa.co.za
  • These General Terms and Conditions apply to all agreements and legal undertakings pursuant to which the Company acts as a manufacturer and supplier of certain products and services

 
Pricing :

  • Products prices (“Prices”) are subject to change without prior notice due to fluctuating currency and shipping costs.
  • Prices are inclusive of VAT;
  • Prices are exclusive of delivery, shipping and/or postage costs.
  • Delivery, shipping and/or postage/courier charges will be stated separately on the applicable order Pro-forma.
  • Prices are only valid for South Africans.

 

Orders & Payment :

  • The fulfilment of an order is subject to the availability of products.
  • Orders will only be processed once full payment has been received.

Banking details:

o Account Name : FuegoSA (Pty) Ltd
o Bank: First National Bank of South Africa
o Branch code: 260147
o Account Type: Cheque
o Account Number: 62921302064

 

Delivery :

  • Products will be delivered via a registered courier service.
  • The Company will endeavour to effect deliveries within 5 to 10 days of an order being fulfilled however delivery time is not binding on the Company.
  • Any delivery note, copy or original, signed by the customer or its authorized agent or employee, shall be conclusive proof that the delivery was made to the customer.

 
Custom Orders :

  • Special orders are payable in full before the commencement of any work.
  • Special/Custom orders are effected on a non-refundable basis.


Warranty and Returns :

  • New products carry a warranty for one year on manufacturing faults or defects.
  • The Company’s liability is limited to the cost of repair or replacement of the faulty product.
  • Warranty claims are be submitted to the Company by e-mail within 7 days of receipt of the product.
  • Any claims received after the 7-day claim period will be null and void.
  • Claims are to be supported by the original invoice issued by the Company.
  • All defective products are to be returned to the Company in the original packaging.
  • The Company is not liable for any damages to products that may/have occurred during shipping.
  • Claims will be null and void should any product have been tampered with, changed or modified, or used outside the manufacturers' instructions for use.


Order Cancellation :

  • Should a customer elect to cancel an order for any reason, the Customer will be liable for a cancellation fee of 10% of the total value of the order to cover expenses incurred.
  • Cancellations will only be accepted 3 days before dispatch of the product from the Company distribution centre.


Ownership :

  • Ownership of the Products will only pass to the customer upon receipt of full payment of the purchase price.
  • Products will not be delivered or handed over to a customer before receiving full and final payment for the order.


Manufacturing Times :

  • Manufacturing lead times may vary up to 4 weeks.
  • Manufacturing lead times may vary due to but are not limited to the following: manufacturing overload, public holidays here and abroad, availability of products.